World Class Restaurant Service
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		Download: $29.95 Read Before Purchase! Our downloads are in MP4 format and should play on video iPods, iPhone, Zune and other hardware devices. Common video players, most notably Windows Media Player, can be a little finicky the first time and may ask you to install a plugin. Please download this small sample and test it with your desired player before making a purchase as all MP4s are not created equal.

	Restaurant Service Training, Waiter Training, Server Instruction, Wine Service, Upselling, Restaurant Management

Film Overview

Directed By: Al Cloutier Written By: Al Cloutier View Official Website	Release Date: 2008-07-01 Running Time: 0:27 Content Rating: GA (General Audience)	DVD Region: 1 - U.S., Canada, U.S. Territories Media Format: NTSC-DVD Aspect Ratio: 4:3 Audio Language(s): English
Genres: Instructional >> Workplace :: Instructional >> Training :: Hard to Classify

Synopsis

Restaurant Industry Fact # 1 : It doesn't matter if you have the best food in the world, bad service can break your business!

Your people are an important part of your restaurant's success formula. Make sure they are properly trained before you send them out on the floor! With the World Class Restaurant Service DVD you can be sure that they are equipped with the knowledge that it takes to win loyal customers!

World Class Restaurant Service Training DVD is the first of it's kind to employ techniques of Neuro-Linguistic-Programming (NLP). This break-through DVD utilizes key images, music, and phrases to "anchor" the trainee into a more receptive learning state! This leveraging of human potential enables the subjects to subconsciously absorb the information. The end result is the viewer quickly and effectively modeling precision, purpose and skill. After viewing this program, your service staff will absolutely perform at a higher level!

Filmed on location in beautiful Hawaii, World Class Restaurant Service DVD presents sales & service essential instruction. With the back drop of Waikiki Beach to help capture your staff's interest, your servers will learn what it takes to separate your restaurant from thecompetition. The easy-to-learn principles and techniques in this DVD will keep customers coming back again and again

"This is a program that should be viewed by any operation that employs servers, from very casual to fine dining. The points of service are noted one by one from the time the customer enters until they leave. Every step is covered in an enthusiastic, engaging way by someone who is not only at the top of his game but is able to relate how to get there in a manner that will hold the attention of both the trainee and seasoned waiter. The format provides points at which the manager conducting a training session may pause to relate what was shown to their own restaurant. And the Hawaiian setting is fantastic! Overall a very professional manual that will continue to be a valuable and welcome asset to our training program—we are already reaping the benefits!"
-Executive Chef Joseph Cinanni - The Conrad N. Hilton College of Hotel & Restaurant Management , University of Houston

Cast

Narrator: Steve Dulce | bio
The DVD premier release of World Class Restaurant Service features the crystal-clear narration of Steve Dulce (Hawaii Five-0, Jake & the Fat Man, ER.)
Mr Jackson: Steve Dulce
Hostess: Jayne Cloutier | bio
Swiss-born Jayne Cloutier is fetching as the cordial hostess with lovely smile and accent.
Good Waiter: Saeed Samad | bio
Handsome and charming waiter Saeed Samad confidently demonstrates what true World Class Restaurant Service looks like.
Bad Waiter: Joe Groom | bio
Comic relief is supplied by waiter Joseph Groom who shows how NOT to greet a table. Joe’s Pidgin English and gruff approach to customer service with a snarl will have viewers cracking up.
Mrs Jackson: Francine Palama | bio
Francine Palama lends her expressive features and superb acting skills as a restaurant patron to round out the ensemble
Bad Hostess: Mai Tai Ho | bio
Mai Tai Ho demonstrates how NOT to act at the front door.

Crew

Director: Al Cloutier | bio
With 25 years management experience in the restaurant industry, Al Cloutier has managed at the Four Seasons hotel, several high profile restaurants in Houston and Honolulu, and has co-ordinated many restaurant openings. In addition to writing, directing, and producing high quality films and commercials, he is also current Director of Operations for two very successful restaurants in Waikiki.

Al's philosophy of guest service stems from his belief that true success always focuses on building strong human relationships or "connecting with the guests from the heart". Without this quality, mere technique is empty. Al is passionate about the food & beverage profession and is able to communicate that passion to others. Having worked his way up through the profession many years ago, he brings a solid knowledge of table service, bartending, and product knowledge to his industry films.

As a writer for many years, he is able to imaginatively craft a vision that conveys both the mood and information desired. Al's years of study and practice of Neuro-Linguistic-Programming (NLP) brings another dimension to his training successes. Through the effective use of images, music, key phrases, and role modeling, NLP practitioners are able to "anchor" the learning subjects into a resourceful state. In this receptive state, the leveraging of human potential allows for greater precision, purpose, and skill in the trainee, even on a subconscious level.

A resident of Hawaii, deeply attached to the island style of life, Al has this to say about Aloha:

"Aloha or what you might call local hospitality is the humble and caring expression of giving without concern of how you may gain. It is the sincere and genuine acts that provide for the comfort of our guests. It is our willingness to perform these acts with out being asked or prompted. It is how we connect with our guests and exceed their expectations. It is what creates a lasting and memorable experience.”
Producer: Eric Jordan | bio
Eric Jordan is the film making genius behind the lens. His partnership with World Class Productions LLC ensures that our training films and commercials are of the highest calibre. He brings the following credentials to our projects:

Eric holds certification as an Apple Final Cut Pro editor. With fifteen years experience editing, filming, and producing feature documentaries, he has logged literally thousands of hours on this highly sophisticated editing software.

His on-screen credits include:
Co-Producer, Editor, and Camera Operator for "World Class Restaurant Service" training film.
Writer, Producer, Director, and Camera Operator for the documentary film entitled, "Coloma, River of Gold."
Writer, Producer, Director, Editor, and Camera Operator for the documentary film about the Waikiki Beach Boys “Waikiki, Riding the Waves of Change”
Producer, Director, and Writer of a film entitled "Paving the Wave"
Producer, Director, and Writer of a film entitled "For The Love Of Surfing", with interviews of over 100 top surf legends from around the world.
Eric Co-Produced, filmed and edited two commercials in Oahu for Atlantis Seafood and Steak and Seafood Village.
He also filmed Water Theme Park commercials in California and summer ad campaigns for the Northern California Special Olympics.

In addition to his film making talents, Eric is an accomplished reseacher, author, and photographer. He has been published in Super 8 Today magazine with an article about modern day surf history entitled "Surfing with Super 8." His photos have been published in magazines worldwide, including Nalu, Surfers Path, Sacramento magazine and Makai Hawai'i magazine. He is also a current committee member for the oral history committee at the California Surfing Heritage Foundation in San Clemente, California.

Eric gives lectures to Media Communications college students about the exciting and rewarding genre of documentary filmmaking.

You may reach Eric at:
Aquatic Concept Productions or
Eric Jordan Productions
email eric@aquaticconcept.com
web site www.aquaticconcept.com
cell phone 916 996-8329
Writer: Al Cloutier
Executive Producer: Al Cloutier
Production Company: World Class Productions LLC | bio
World Class Productions LLC is a producer of top-notch training films and commercials geared toward the restaurant industry. From scripting, directing, filming & editing, we can produce your next project!
email: al@worldclassproductionz.com
www.worldclassproductionz.com
Director of Photography: Eric Jordan

Accolades

Press Reviews

Gale, Cengage Learning | show/hide snippet
World Class Restaurant Service is a training film on DVD created especially to guide entry-level employees entering the time-honored profession of restaurant service. Filmed in beautiful Hawaii, World Class Restaurant Service covers on-the-job basics of proper teamwork, how to greet customers, winning confidence, wine service nuances, how to make a good impression, and much more. In addition to demonstrating what to do, World Class Restaurant Service also features a comic relief waiter who gives a contrasting demonstrations of what not to do! A thoroughly accessible, easy-to-follow resource, World Class Restaurant Service is an absolute must-have for any sit-down restaurant, whether owned by a small family or a large corporation--and also a useful study-at-home tool for anyone considering a career in restaurant service. 27 minutes, color.